Refund & Return Policy

Effective Date: July 2026

At Womanyork, customer satisfaction is our priority. We strive to deliver high-quality products. If you are not completely satisfied with your purchase, please read our return and refund policy below.

1. Return Eligibility

You may request a return within 2 days of receiving your order if:

  • The product is damaged upon delivery.
  • You received the wrong item.
  • The size delivered is different from the one you ordered.
  • The product has a manufacturing defect.

To be eligible for a return, the item must:

  • Be unused and unworn.
  • Have all original tags attached.
  • Be in its original packaging.
  • Be free from stains, perfume, makeup, or damage caused after delivery.

2. Items That Cannot Be Returned

For hygiene and quality reasons, we do not accept returns for:

  • Products that have been worn or washed.
  • Items without original tags.
  • Sale or clearance items (unless damaged or incorrect).
  • Customized or made-to-order products.

3. How to Request a Return

To initiate a return:

  1. Contact our customer support within 7 days of receiving your order.
  2. Share:
    • Your Order Number
    • Product photos
    • Reason for return
  3. Our support team will review your request and provide further instructions.

4. Refund Policy

Since we currently offer Cash on Delivery (COD) only, approved refunds will be processed through:

  • Bank Transfer
  • Easypaisa
  • JazzCash

Refunds are processed within 5–7 business days after the returned product has been inspected and approved.

5. Exchange Policy

If your requested size is available, we will gladly exchange your item.

If the requested size is unavailable, you may:

  • Choose another product of equal value, or
  • Receive a refund.

6. Return Shipping

If the return is due to:

  • Wrong item delivered
  • Damaged product
  • Manufacturing defect

Womanyork will bear the return shipping cost.

If the return is due to:

  • Change of mind
  • Wrong size selected by the customer
  • Personal preference

The customer is responsible for the return shipping charges.

7. Order Cancellation

Orders can be cancelled before dispatch.

Once the order has been shipped, it cannot be cancelled and must follow our return policy after delivery.

8. Damaged Orders

If your parcel arrives damaged:

  • Take clear photos immediately.
  • Contact us within 24 hours of delivery.
  • We will investigate and provide an appropriate solution.

9. Incorrect Product

If you receive the wrong product, please notify us within 24 hours of delivery.

We will arrange a replacement at no additional cost.

10. Contact Us

If you have any questions regarding returns or refunds, please contact us.

Womanyork

📧 Email: eligavista@gmail.com

📱 WhatsApp: +92 XXX XXXXXXX

🌐 Website: www.womanyork.com

Important Note

We reserve the right to refuse a return request if the product does not meet the conditions mentioned in this policy.

By placing an order on Womanyork, you agree to the terms outlined in this Refund & Return Policy.